Anti-Spam Policy
Last Updated: 14 March 2026
Pekulav is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we uphold for all electronic communications sent through or in connection with our platform, and the expectations we place on users, partners, and any party using our services to communicate with others.
By using our platform or services, you agree to comply with this policy in full. Violations may result in suspension or permanent termination of access to our services.
1. Scope of This Policy
This policy applies to all electronic communications transmitted through or facilitated by our platform, including but not limited to:
- Email messages sent to learners, subscribers, or contacts
- Automated notifications and transactional messages
- Marketing and promotional communications
- Messages sent via integrated third-party tools or APIs connected to our services
- Any bulk or mass communication initiated through our infrastructure
This policy applies to Pekulav as a sender and to all registered users, instructors, partners, and third parties who use our platform to communicate with others.
2. Definition of Spam
For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes, but is not limited to:
- Emails sent without the recipient's prior consent
- Messages sent in bulk to individuals who have not opted in to receive them
- Communications that misrepresent the sender's identity or origin
- Messages with misleading or deceptive subject lines
- Repeated messages sent after an opt-out or unsubscribe request has been submitted
- Harvested or purchased email lists used for outreach
- Messages designed to obscure their commercial nature
3. Our Commitment as a Sender
3.1 Consent-Based Communication
Pekulav sends electronic communications only to individuals who have provided explicit, informed consent to receive them. Consent is obtained at the point of registration, subscription, or through a clearly presented opt-in mechanism. We do not purchase, rent, or acquire contact lists from third parties for the purpose of unsolicited outreach.
3.2 Transparent Identification
All communications sent by Pekulav clearly identify the sender. Our name, contact information, and a valid reply address are included in every message. We do not use deceptive headers, false sender names, or misleading subject lines.
3.3 Unsubscribe Mechanism
Every marketing or promotional email we send includes a clear and functional unsubscribe link or opt-out instruction. Unsubscribe requests are honoured promptly and within a reasonable processing period. Recipients who opt out will not receive further marketing communications from us.
3.4 Transactional Messages
Certain communications are transactional in nature, such as account confirmations, password resets, payment receipts, and service notifications. These messages are sent as a necessary part of delivering our services and are not subject to marketing opt-out controls, though they remain clearly identified and non-deceptive.
3.5 List Hygiene
We regularly review and maintain our contact lists to remove invalid addresses, bounced contacts, and individuals who have unsubscribed. We do not continue to message addresses that have been flagged as inactive or non-consenting.
4. User Obligations
If you use our platform to communicate with other users, learners, or external contacts, you are bound by the following obligations:
4.1 Prohibited Sending Practices
You must not use our platform or services to:
- Send unsolicited bulk messages of any kind
- Contact individuals who have not given you permission to do so
- Use harvested, scraped, or purchased contact lists
- Send messages with false or misleading sender information
- Disguise the commercial or promotional nature of a message
- Continue contacting a recipient after they have asked you to stop
- Distribute malware, phishing content, or deceptive links through our messaging tools
4.2 Responsibility for Third-Party Tools
If you integrate third-party email or messaging tools with our platform, you remain responsible for ensuring those tools are used in compliance with this policy. We are not liable for spam or non-compliant communications initiated through external integrations, but we reserve the right to restrict access if such behaviour is detected.
4.3 Content Standards
All communications sent through our platform must be truthful, clearly identified, and relevant to the recipient's relationship with you or with Pekulav. Deceptive, manipulative, or misleading content is strictly prohibited.
5. Complaint Handling
5.1 Reporting Spam
If you receive a communication that you believe violates this policy, or if you believe you have received unsolicited messages from or through our platform, you may report it to us at:
Email: support@mekarou.com
Please include the original message, relevant headers if available, and a brief description of your concern. We take all reports seriously and will investigate promptly.
5.2 Abuse Investigation
Upon receiving a complaint or detecting suspicious sending behaviour, we will investigate the matter thoroughly. If a user or account is found to be in violation of this policy, we may take one or more of the following actions:
- Issue a formal warning
- Temporarily suspend the account or messaging privileges
- Permanently terminate access to our services
- Remove content or communications sent in violation
- Report the behaviour to relevant authorities or industry bodies where appropriate
5.3 False Reports
Submitting a spam complaint in bad faith or for purposes of harassment is itself a violation of our acceptable use standards and may result in action being taken against the reporting party.
6. Data and Privacy
The collection, storage, and use of contact information for communication purposes is governed by our Privacy Policy. We do not share or sell contact data to third parties for the purpose of unsolicited marketing. All data handling practices are designed to respect the privacy and preferences of our users and subscribers.
7. Monitoring and Enforcement
We monitor sending behaviour and communication patterns across our platform to identify potential violations of this policy. This may include automated detection of unusual sending volumes, bounce rates, or complaint rates associated with specific accounts. Monitoring is conducted in accordance with our Privacy Policy and applicable data protection standards.
We reserve the right to take immediate action, including suspension of services, where there is evidence of significant or ongoing spam activity originating from an account on our platform.
8. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, services, or applicable standards. When we make material changes, we will update the date at the top of this page. Continued use of our platform following any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this policy, wish to report a suspected violation, or need to make a request related to communications you have received, please contact us:
| Contact Method | Details |
|---|---|
| support@mekarou.com | |
| Phone | +353 1 810 3439 |
| Postal Address | Pekulav, Tievebane, Co. Donegal, F93 TW54, Ireland |
We aim to respond to all enquiries and reports within a reasonable timeframe and are committed to resolving concerns in a fair and transparent manner.